On Wednesday 19th of July we have had scheduled maintenance to the network which involved updating the certificates used to guarantee a secure connection to the B.amsterdam WiFi network. After this update you may run into problems connecting to the network depending on the device/OS and previously used authentication method (username/password or User Profile).
The B our guest WiFi network can be used to access the network portal when you cannot connect to the B.amsterdam WiFi network. However, it is important to make sure you are NOT using this network for your day-to-day work. Because it is outside of your company’s private network, there can be security concerns, communication problems with other devices – like those used by your colleagues, printers or file servers – and reduced performance.
If you have trouble connecting to the B.amsterdam WiFi network, please look at our OS-specific guides:
Note: The screenshots often refer to the Apollo14 WiFi network. In your case it should state B.amsterdam.
Connecting to the updated network place could result in authentication failures like
- If you have previously installed a profile go to System Settings → Privacy & Security → Profiles and find the profile named B.amsterdam WiFi configuration.
- Double click the profile and scroll down to check that the certificate is valid until 28 June 2023.
- Remove the profile by clicking on the button with the minus symbol at the bottom of the 'User Profiles' list.
- Confirm that you want to remove the profile.
- After removal, reconnect to the B.amsterdam WiFi network (without the space). For more information about connecting your mac, see the knowledge base article "Connect to B.amsterdam Wi-Fi network | macOS".
Windows 10 manual
When your Windows 10 device has previously connected to the network, you will get a message asking you to connect to the B.amsterdam network.
- Connect to the B.amsterdam WiFi network if the device is not already trying to connect.
- Windows will ask you to continue connecting (using the new certificates).
Connecting to the updated network place could result in authentication failures like Unable to join network "B.amsterdam".
To solve this, take the following steps
- If you have previously installed a profile go to Settings > General > VPN & Device Management and remove the profile named B.amsterdam WiFi configuration (it should contain a certificate named ZeroSpace MDC 2022) valid until July 28th 2023.
- After removal, reconnect to B.amsterdam (without the space). You should get a pop up window for your credentials. Use mode Automatic and enter your network username and password. Use mode Automatic and enter your network username and password. Alternatively, go to https://bmember.zerospace.nl/member/onboarding download and install your Profile file. When the profile is installed, you should be able to connect to the B.amsterdam WiFi network without entering your username and password.
Note: Forgot your username and password?Your company's network administrator for your username and password should be able to provide your username and password to you.
iOS might ask you to verify the new certificates. The certificate chain should end with the new zerospace.nl certificate that expires on 28/07/2024.
Make sure you are connected to the B.amsterdam WiFi network (Settings > Wi-Fi) and manually connect to it when you are not. Be sure to remove the B our guest network from the list of known networks so your device always connects to the faster and company-secured B.amsterdam WiFi network.
On Android devices the WiFi should connect automatically to the B.amsterdam Wi-Fi without any issues according to our tests.
Still cannot connect to B.amsterdam Wi-Fi?
There might be something wrong with the settings on your device. Please try to remove all network settings related to the B.amsterdam network and restart your network software (e.g. turn off all Wi-Fi, remove B.amsterdam from your known networks, on macs and iOS remove the B.amsterdam Configuration profile and turn on Wi-Fi back on).
If you are still not able to connect to the B.amsterdam network, please feel free to contact the Zerospace servicedesk by email email@example.com or phone 085 488 2999.