In the weekend of July 25th we have scheduled maintenance to the network which involves updating the certificates used to guarantee a secure connection to the B.amsterdam WiFi network. After the update you may run into problems connecting to the network depending on the device/OS and previously used authentication method (username/password or User Profile).
The B our guest WiFi network can be used to access the network portal when you cannot connect to the B.amsterdam WiFi network. However, it is important to make sure you are NOT using this network for your day-to-day work. Because it is outside of your company’s private network, there can be security concerns, communication problems with other devices – like those used by your colleagues, printers or file servers – and reduced performance.
If you have trouble connecting to the B.amsterdam WiFi network, please look at our OS-specific guides:
Please choose your device:
Note: The screenshots often refer to the Apollo14 WiFi network. In your case it should state B.amsterdam.
____________________________________________________________________________________________________________
MacOS manual
Connecting to the updated network place could result in authentication failures like
- If you have previously installed a profile go to System Preferences → Profiles and remove the profile named B.amsterdam WiFi configuration (it should contain a certificate named ZeroSpace MDC 2020) valid until July 27th 2020.
- After removal, reconnect to the B.amsterdam WiFi network (without the space). You should get a pop up window for your credentials. Use mode Automatic and enter your network username and password. Alternatively, go to https://bmember.zerospace.nl/member/onboarding download and install your Profile file. When the profile is installed, you should be able to connect to the B.amsterdam WiFi network without entering your username and password.
Note: Forgot your username and password?
Your company's network administrator for your username and password should be able to provide your username and password to you.
- MacOS will ask you to verify the new certificates. The certificate chain should end with the new zerospace.nl certificate that expires on Thursday, 28 July. Click continue.
- Make sure you are connected to the B.amsterdam WiFi network (Settings → Wi-Fi) and manually connect to it when you are not. Be sure to remove the B our guest network from the list of known networks so your device always connects to the faster and company-secured B.amsterdam WiFi network.
___________________________________________________________________________________________________________
Windows 10 manual
When your Windows 10 device has previously connected to the network, you will get a message asking you to connect to the B.amsterdam network.
- Connect to the B.amsterdam WiFi network if the device is not already trying to connect.
- Windows will ask you to continue connecting (using the new certificates).
____________________________________________________________________________________________________________
iOS manual
Connecting to the updated network place could result in authentication failures like Unable to join network "B.amsterdam".
To solve this, take the following steps
- If you have previously installed a profile go to Settings → General → Profile and remove the profile named B.amsterdam WiFi configuration (it should contain a certificate named ZeroSpace MDC 2020) valid until July 27th.
- After removal, reconnect to B.amsterdam (without the space). You should get a pop up window for your credentials. Use mode Automatic and enter your network username and password. Use mode Automatic and enter your network username and password. Alternatively, go to https://bmember.zerospace.nl/member/onboarding download and install your Profile file. When the profile is installed, you should be able to connect to the B.amsterdam WiFi network without entering your username and password.
Note: Forgot your username and password?Your company's network administrator for your username and password should be able to provide your username and password to you. -
iOS might ask you to verify the new certificates. The certificate chain should end with the new zerospace.nl certificate that expires on Thursday, 28 July.
-
Make sure you are connected to the B.amsterdam WiFi network (Settings → Wi-Fi) and manually connect to it when you are not. Be sure to remove the B our guest network from the list of known networks so your device always connects to the faster and company-secured B.amsterdam WiFi network.
____________________________________________________________________________________________________________
Android manual
On Android devices the WiFi should connect automatically to the 'B.amsterdam' WiFi without any issues according to our tests. If you are not able to connect to the 'B.amsterdam signal, please feel free to contact the servicedesk by email servicedesk@zerospace.nl or phone 085 488 2999.